FAQ
How long do orders take to ship?
The time it takes for your order to ship depends on the specific product category it falls under. We categorize our items into three types: In Stock, Pre-Order, and Backorder.
In Stock: Items that are In Stock typically dispatch within 2 to 8 business days.
Pre-Order: If you've placed a Pre-Order, expect your item to ship approximately a week after its official release date, which you can find on the product’s page.
Backorder: For Backorder items, the shipping process can take anywhere from 3 to 6 months, although this timeframe might vary.
To learn more about our shipping practices, we encourage you to visit our shipping policy page. Additionally, each product page features a brief overview of our shipping policy for your convenience.
Where do we ship from?
Our warehouse is situated in California, United States, which influences our delivery times. Orders destined for locations near the West Coast tend to arrive relatively quickly, while those headed to the East Coast may experience slightly longer shipping durations.
Do we sell new items?
Absolutely, every product we offer is brand new, sealed, and never opened by us. We do not deal in used items. Our merchandise arrives at our warehouse directly from our suppliers and record labels, ensuring they are thoroughly inspected and prepared for dispatch. It's important to mention that, occasionally, items might sustain damage or have their packaging opened while in transit. Should you experience this, we encourage you to initiate a return process with us to secure a replacement.
Where can I get discounts on all my orders?
Joining one of our membership programs is the most effective way to secure ongoing savings in our store. Our members enjoy a host of benefits, such as complimentary shipping on all purchases, and discounts ranging from 10-15% on every order, among other advantages.
We provide two types of memberships to cater to different preferences.
ROTM: Our Record of the Month Membership is perfect for vinyl enthusiasts, offering numerous benefits including exclusive monthly records delivered right to your door, discounts on all orders, free shipping, and more.
DM: Alternatively, our Discount Membership offers many of the same advantages as the Record of the Month Membership but without the monthly record delivery, allowing you to enjoy all the other membership benefits at a lower cost.
What shipping methods are available?
Our store provides three distinct shipping alternatives: Economy, Priority, and Express.
The delivery timeframe for Economy shipping spans from 2 to 8 business days, while Priority shipping shortens this window to 2 to 4 business days, and Express shipping offers the fastest option with a delivery time of 1 to 2 business days.
Please note that these delivery periods can vary depending on the destination of the shipment. For further details on our shipping locations, we invite you to consult the "Where do we ship from" section.
It's important to remember that the times mentioned are estimates of the transit period only and do not include any time required for handling before the order is dispatched. For more information on order processing times, please refer to the "How long do orders take to ship" section.
Do we ship internationally?
Indeed, we provide international shipping to a majority of destinations. It's important to be aware that orders shipped internationally incur higher shipping fees, which are automatically determined during the checkout process.
How do I edit my order (i.e. cancel, change items, update shipping address)
From your account page, you'll have the flexibility to cancel orders, reorder any previous purchases, modify the shipping address for existing or upcoming orders, and adjust items in both current and previous orders. Should you encounter any difficulties locating these features, our support team is ready to assist you. You can reach out to us at support@thevinylvista.com, and we'll take care of any requests you have.
Do we charge at order placement or when items ship?
We charge customers at the time of order placement primarily to streamline our order processing and fulfillment operations, ensuring quick preparation and shipment of your items. This method also improves inventory management and makes for an easier accounting process.
Furthermore, it reduces payment authorization issues, facilitating a smoother and faster service for prompt dispatch and delivery. While we recognize this policy may differ from some customers' expectations, it is crafted to optimize the shopping experience, focusing on efficiency and security.
How do I open a return/exchange?
To initiate a return or exchange, simply navigate to the orders section on your account page, where you'll find the option to request a return or exchange. Complete the necessary details, and our team will respond to your inquiry promptly. If you encounter any issues locating this information, please don't hesitate to reach out to us for assistance.
How do I contact support?
You can contact our support team either by email at support@thevinylvista.com or through our contact page form here.
