FAQ

• Processing Time: 1 to 2 Business Day (Monday to Friday)
• Transit Time: 3 to 4 Business Day (Monday to Friday)

Our warehouse is situated in California, United States, which influences our delivery times. Orders destined for locations near the West Coast tend to arrive relatively quickly, while those headed to the East Coast may experience slightly longer shipping durations.

Absolutely, every product we offer is brand new, sealed, and never opened by us. We do not deal in used items. Our merchandise arrives at our warehouse directly from our suppliers and record labels, ensuring they are thoroughly inspected and prepared for dispatch. It's important to mention that, occasionally, items might sustain damage or have their packaging opened while in transit. Should you experience this, we encourage you to initiate a return process with us to secure a replacement.

Joining one of our membership programs is the most effective way to secure ongoing savings in our store. Our members enjoy a host of benefits, such as complimentary shipping on all purchases, and discounts ranging from 10-15% on every order, among other advantages.

We provide two types of memberships to cater to different preferences.

ROTM: Our Record of the Month Membership is perfect for vinyl enthusiasts, offering numerous benefits including exclusive monthly records delivered right to your door, discounts on all orders, free shipping, and more.

DM: Alternatively, our Discount Membership offers many of the same advantages as the Record of the Month Membership but without the monthly record delivery, allowing you to enjoy all the other membership benefits at a lower cost.

From your account page, you'll have the flexibility to cancel orders, reorder any previous purchases, modify the shipping address for existing or upcoming orders, and adjust items in both current and previous orders. Should you encounter any difficulties locating these features, our support team is ready to assist you. You can reach out to us at support@thevinylvista.com, and we'll take care of any requests you have.

You can contact our support team either by email at support@thevinylvista.com or through our contact page form here.